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We value your satisfaction and want you to love what you ordered. Please read our updated policy carefully.
Custom Products
All custom-made items are created specifically for you. Because of their personalized nature, we do not accept returns or offer refunds on custom products unless there’s a defect or error on our part.
If your item arrives damaged or with a mistake, please contact us at [email protected] — we’ll be happy to make it right.
Non-Custom Products
For all non-custom products, you may request a return or refund within 14 days of receiving your item.
To be eligible, your item must be unused, in its original condition, and in the original packaging.
Since return warehouse addresses vary by country, please contact us at [email protected] before initiating a return.
Non-Returnable Items
We do not accept returns for:
Gift cards
Downloadable software
Some health and personal care items
Perishable goods (e.g., food, flowers, newspapers)
Intimate or sanitary products, hazardous materials, or flammable liquids/gases
Refunds
Once we receive and inspect your return, we’ll notify you by email. If approved, a refund will be issued to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again.
Contact your credit card provider – it may take a few days to post.
Reach out to your bank – processing time may vary.
Still no refund? Email us at [email protected].
Exchanges
To exchange an item, email us at [email protected] for instructions.
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.
If it wasn’t marked as a gift, the refund will go to the gift giver.
Shipping Returns
You will be responsible for return shipping costs unless the return is due to our error.
If approved, any refund issued will have return shipping costs deducted.
We recommend using a trackable shipping service or purchasing insurance — we can’t guarantee receipt of your returned item.
Questions?
We’re here to help — email us at [email protected].